Privacy Policy

BY TICKING THE “I ACCEPT” BUTTON DURING THE ACCOUNT REGISTRATION OR CHECKOUT PROCESS, YOU ACKNOWLEDGE AND AGREE TO JUST COMFY’S FOLLOWING PRIVACY POLICY

Your privacy is important to us. This Privacy Policy governs how www.justcomfy.com (Just Comfy, website, we, us, or our) collects, uses, maintains, and discloses personally identifiable information collected from its users or consumers (you, your). We respect your privacy and are committed to protecting the personally identifiable information (Personal Data) you disclose to us.

The purpose of this privacy policy is to assist you in understanding the purpose for which we collect, use, disclose, and process the Personal Data you have provided or we collect from you. We are devoted to protecting your privacy. Please take a moment to check our privacy practices. By interacting or submitting any personal information or any other information to us for any purpose, you fully consent to permit us to collect, use, and disclose such personal information and other information in accordance with this Privacy Policy.

If you disagree with this Privacy Policy, please do not use our Website. We reserve the right to make changes to this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by posting the changes on this Privacy Policy. Please check back occasionally to ensure you are aware of these changes. Your continued use of our Website will signify your acceptance of these changes. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of this Privacy Policy at any time without further notice.

WHO WE ARE

Just Comfy is an e-commerce store selling home furnishings products (the “Product(s)”) online across the United Kingdom and to international consumers.”

DATA ADMINISTRATOR

Subject to this Privacy Policy and in accordance with data privacy law, Just Comfy, located at Unit 136093, PO Box 7169, Poole, BH15 9EL, United Kingdom, is the owner and controller of personal data processing and the free movement of such data. The data is stored in our database, which is hosted on Amazon Web Services (AWS) servers located in the UK.

TYPES OF DATA WE MAY COLLECT FROM YOU

While using our Website, we may ask you to provide us with certain personally identifiable information or, in the case of Technical or Usage Data, collected automatically while using this Website. For the purpose of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable individual. We may ask you to provide us with Personal Data including your Full Name, Email Address, Phone Number, Mailing and Shipping Address, City, State, Country, Zip Code, and Collected Technical or Usage Data, which our Website collects by itself or through third parties. We may obtain Personal Data relating to you from various sources, as described later in this Privacy Policy. We collect information from you when you purchase any product, visit our Website, or contact us for our services.

Unless specified otherwise, all data requested by this Website is mandatory, and failure to provide such data may make it impossible for our Website to deliver its services. In cases where this Website specifically states that some data is not mandatory, users are free not to communicate this data, but this may affect the availability or functioning of the service.

HOW WE MAY COLLECT DATA FROM YOU

When you use or interact with our Website, we may obtain your Personal Data from the following sources. We will collect information from you when you purchase any product, visit our Website, or contact us for our services

We may collect the following information from you

User-provided Information:
Account Information: When you place an order on our Website, you may need to sign up or register for an account (You may also directly register for an account with us) where you provide certain personal data such as your first name, last name, email address, phone number, mailing or shipping address, including details such as City, State, Country, and Zip Code.
Profile Information: To use certain features within Just Comfy, we may also ask the user to complete a profile, including your Government Issued ID, delivery and shipping address, gender, Date of Birth, etc. If you have any questions or concerns regarding the process of collecting personal data, please get in touch with us at [email protected] .
Payment Information: We don’t locally process any payments, and we don’t collect any payment information or transfer it to us through our Website. Instead, we will only receive a notification from the relevant payment service provider whether payment has been completed. All payments will be handled through the secure gateway system on our Website. We are using Stripe and PayPal as our payment gateway, and no payment data will be collected by Just Comfy. At the point of payment through the secure gateway system, you are transferred to a secure page of the Stripe and PayPal payment service provider, and any data collected through Stripe or PayPal will be governed by the Privacy Policy of Stripe and PayPal, which can be found at https://stripe.com/privacy and https://www.paypal.com/us/legalhub/privacy-full
Feedback or Review: We also may collect Personal Data if included in any feedback or comment you provide. Feedback or reviews from our users allow us to measure areas of interest, improve the efficiency and offerings on Just Comfy, provide users with important information, and build features and functionality to enhance your experience with our website and services. You are not obligated to provide us with feedback or comments.
Communicate with Just Comfy” via live chat support or other ways: When any user or consumer communicates with Just Comfy using our Contact Us form, support email, phone call, or live chat option, we may collect personal Data through such communications.
System Logs and Maintenance: For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) or use additional Personal Data (such as the IP Address) for this purpose.
Contact Form/Others: You may otherwise choose to provide us with information when you fill out our contact form, product returns form, or update/add information to your account with us. By filling in the contact form with your Data, you authorize us to use these details to reply to requests for information, quotes, or any other kind of request as specified in the form.
Data Automatically Collected via Technology:

To make our Website and its services more useful to you, our servers, hosted by third-party service providers, may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and a date/time stamp for your visit. When you use our Website and its services, we may collect usage information, location information, log data, cookies, and similar technologies, such as “clear gifs” or “web beacons.” This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, etc. We may use Google Analytics and other third-party vendors to collect information anonymously and report website trends without identifying individual visitors. Google uses its cookies to track visitor interactions.

Third-party Technology We May Use:
Google reCAPTCHA: We may use Google reCAPTCHA, a spam and bots protection technology, to analyse the traffic of this Website, potentially including users’ Personal Data. Google reCAPTCHA is provided by Google LLC.
Google Fonts: Google Fonts is a typeface visualization service provided by Google LLC or by Google Ireland Limited, allowing this Website to incorporate content of this kind on its pages.
Google Analytics (Universal Analytics): We may use the Google Analytics service provided by Google LLC or Google Ireland Limited to monitor and analyse our web traffic and track user behaviour.
Awin (AWIN AG): We may use Awin, a commercial affiliation service provided by AWIN AG, to display advertisements for third-party products or services. Ads can be shown either as advertising links or as banners using various kinds of graphics.
Traffic Optimization and Distribution System or Tools: We may use a traffic optimization and distribution system or tools that allow this Website to distribute its content using servers across different countries and optimize its performance. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain the Personal Information of the User are transferred.
Cloudflare (Cloudflare Inc.): We may use Cloudflare, a traffic optimization and distribution service provided by Cloudflare Inc. Cloudflare filters all the traffic through this Website, i.e., communication between this Website and the user’s browser, while also allowing analytical data from this Website to be collected.

The above third-party Services or technologies may process trackers and usage data in their businesses’ principal places of operation. They may hold or store such data as per their policy. Regarding any third-party Trackers/Technologies, users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.

MODE AND PLACE OF PROCESSING THE DATA

Methods of processing: We will take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Just Comfy, in some cases, the Data may be accessible to certain types of persons in charge involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Just Comfy. You may request the updated list of these parties from the Owner at any time.
Place of Processing: All data collected through our Website shall be processed at our operating offices, and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your Data to another country.
Retention Time: Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected. It may be retained longer due to applicable legal obligations or based on the User’s consent.

PURPOSE OF PROCESSING YOUR PERSONAL DATA

If you visit and use our Website and its services, we may collect, use, and process your personal information in accordance with the terms set out in this privacy policy. Your personal information may be used or processed for the following purposes (hereinafter referred to as ‘purposes’):

To personalize user experience.
To maintain your account with us and verify the accuracy of your name, address, and other information.
To send you texts, emails, or other communications regarding general information, service maintenance, updates, or changes to this Privacy Policy or any other relevant agreements.
To respond to your questions and comments and provide customer support.
To carry out marketing analysis and send you communications with your permission or as permitted by law.
To analyse and enhance our marketing communications and strategies, including identifying when emails we have sent to you have been received and read.
To analyse trends and statistics regarding visitors’ use of our Website.
To improve our marketing and promotional efforts.
To protect the security and safety of our users, defend against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including identifying potential hackers and other unauthorized users.
To comply with applicable legal requirements, industry standards, and our policies, including as is reasonably necessary to comply with legal process (including subpoenas, search warrants, and court orders) and law enforcement instructions and orders.
To enforce our Privacy Policy and Terms and Conditions.

DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Subject to this Privacy Policy, the personal data collected from our users to provide our service, comply with our legal obligations, respond to enforcement requests, protect our rights and interests (or those of its users or third parties), detect any malicious or fraudulent activity, as well as the following: Commercial Affiliation, Traffic Optimization and Distribution, Contacting the User, Analytics, Displaying content from external platforms, Spam and Bots Protection, and Handling payments.

Commercial affiliation: We may have commercial affiliations with different entities, organizations, or service providers. This type of service may allow this Website to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics. Clicks on the icon or banner posted on the application are tracked by third-party services and shared with this Website.
Traffic Optimization and Distribution: We may use different traffic optimization and distribution services, allowing this Website to distribute its content using servers across various countries and optimize its performance. Which personal data are processed depends on the characteristics and the way these services are implemented. Their function filters communications between this Website and the user’s browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain the personal information of the user are transferred.
Analytics: We use Google Analytics (Universal Analytics) to monitor and analyse web traffic and track user behaviour. We use these analytics to track and examine this Website’s use, prepare reports on its activities, and share them with other Google services. Subject to using these analytics, Google may use the data collected to contextualize and personalize the ads of its advertising network.
Displaying content from external platforms: This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function, frequently allowing user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when users do not use it.
Spam and Bots Protection: We may use third-party spam and bot protection services to analyse the traffic of this Website, potentially containing users’ personal data, to filter it from unwanted parts of traffic, messages, and content that are recognized as spam or protect it from malicious bot activities.
Handling payments: Unless otherwise specified, this Website processes payments by Stripe and PayPal payment providers. You will be requested to provide your payment details and personal data directly to such payment service providers. This Website isn’t involved in collecting and processing such information; instead, it will only receive a notification from the relevant payment service provider as to whether payment has been completed.

USE OF YOUR PERSONAL DATA

If you visit and use our Website, we may collect, use and process your personal data in accordance with the terms set out in this privacy policy. The Personal Data we collect will be used to provide you with services or to sell goods, including for the following purposes (the “Purposes”)

For Administration: We may use your personal data for administrative purposes, including to personify the user experience; to maintain your interest and account with us, to help us better understand how our users access and use our Website; to provide our prospective partners, service providers, regulatory bodies or other entities with reports;
Security and Safety: We may use your personal data to set up and maintain security, anti-piracy and fraud-prevention measures, unauthorized transactions, manage risk exposure by identifying potential hackers and other unauthorized users, and respond to claims of any violation of our rights or any third parties.
Marketing & Analytics: Within the confines of the law, we may use your personal data for marketing and promotional purposes, including for email communication and other means of electronic communication. For example, we may use your personal data to send you newsletters, inform you of special offers, promotions, competitions, and services, or send you information that interests you. We may also use your personal information to analyse and enhance our communications.
Communication: We may use your personal data to communicate with you, including responding to requests for assistance. If you agree, we may communicate with you in various ways, including via email, your social media accounts and/or text message.
Customer Support: We may use your personal data for customer support, including suggesting services and offering technical support. Similarly, we may use your personal data to provide you with adapted, personalized content and information based on your use of our Website.
Research and development: We may use your personal data for research and development purposes to improve our Website and its services. We may also use it for research and analysis to enhance our services, business activities, operations and processes.
Legal obligations: We may use your personal data to comply with legal obligations, including responding to an authority, a court order or a preliminary disclosure request. Also, we may use your personal data where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of policies, directives and other policies.

THE LAWFUL BASIS OF PROCESSING YOUR PERSONAL DATA

Just Comfy follows a lawful basis for collecting and/or processing your personal information. We generally rely on several grounds (reasons) for this processing within our business activities. We process your personal data in accordance with the provisions set out in the DPA of the UK, GDPR of the EU, and CCPA of the USA, LGPD of Brazil and the relevant applicable territorial and international data protection laws and regulations. The legal bases for processing your personal information are:

To comply with contractual obligations: When you wish to get any particular service offered through our Store, that Service primarily determines the purposes of processing your personal information, and we will process your information so that we can provide that Service to you.
As a result of your consent: When you have consented to the processing of your personal information by us for certain services through the Store, you can withdraw this consent at any time in accordance with the instructions provided in this privacy policy below or by contacting us at [email protected]. For further information on the right to withdraw, please refer to the “Obligation to provide personal information” section below.
There is a legitimate interest: In certain situations, we may not need your consent to use your data as we will have a legitimate interest in doing so, but we must inform you of this. Examples of such situations are: i) To analyse and optimize our Store; ii) To guarantee IT security and safeguard our IT operations; iii) To prevent and investigate criminal acts.
Just Comfy has legal obligations it must follow, or there is a general public interest: Just Comfy is subject to legal obligations and regulations like any other company. In some cases, processing your personal information will be necessary for Just Comfy to fulfil these obligations.

DISCLOSING OR SHARING YOUR PERSONAL DATA

We have sole discretion to take all reasonable steps to secure the information against unauthorized access or disclosure. Subject to this privacy policy and in accordance with any applicable law, we may disclose the personal data we collect from you for the following circumstances and to the following third parties, whether they are located in your Country or overseas. In the following circumstancesand with your prior permission, we may share or disclose your information

To any trusted third party who assists us in operating our Website and conducting our business, as long as those parties agree to keep this as confidential information
To our employees, contractors and/or related entities.
To whom we transfer or may transfer our rights and duties
To any relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
To any other party, entity or authority when we have believed in good faith that disclosing any information is necessary to protect our rights, interests or property.
To any other party, entity, or authority when we have believed in good faith that disclosing any information is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend our rights, property or safety of our Company, users, employees, or others
To protect and safeguard the legal rights, liabilities, interests, property or safety of our Company, users, employees, or others to protect and defend our rights,
To whom you authorize us to disclose your personal data.
To comply with applicable law or cooperate with law enforcement;

BUSINESS OR OWNERSHIP TRANSFERS

We may also disclose or share your personal data in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or sale of assets, or in the unlikely event of bankruptcy. In case of a change in ownership of our business through means such as a merger, acquisition, takeover, or similar event, your personal data may also be transferred to the new owner. In such scenarios, we will post a notice, or otherwise notify you and collect your consent, as may be required by law, before the information is transferred and becomes subject to a different privacy policy.

SOCIAL MEDIA PAGES/INTERACTIVE SERVICES

If you interact with our Website through any interactive services or any social media pages like Facebook, Instagram, etc., you should be aware that the personal information you submit through such venues can be read, collected, and used by other users of these forums (depending on your privacy settings associated with the accounts you have with the hosts of such Social Media Pages). This information could be used to send you unsolicited messages or contact you without your consent. We are not responsible for the personal information you submit in these forums. The Social Media Pages reside on a website (“Social Media Platform”) that is operated independently from Just Comfy, and we are not responsible for such Social Media Sites, interfaces, or privacy or security practices. We encourage you to review the privacy policies and settings of the Social Media Sites with which you interact to help you understand their privacy practices

THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide them for your purchase-related transactions. We recommend reading the privacy policies of these providers to understand how they handle your personal information. Keep in mind that certain providers may operate in jurisdictions different from yours or ours. If you choose to proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) where that provider or its facilities are located.

ADVERTISING AND ANALYTICS

To promote our website and its services, we may use third-party advertising and analytics platforms, including but not limited to Google Ads, Facebook Ads, Google Analytics, Facebook’s ad tracking feature, etc. We may also use remarketing or re-marketing pixels through Google, Facebook, and LinkedIn. We do not share personal information that directly identifies you with third-party Advertisers for their direct marketing purposes.

Behavioural Remarketing: We may use Google, LinkedIn, and Facebook remarketing services to advertise on third-party websites to previous visitors to our site. It could mean that we advertise to previous visitors who still need to complete a task on our site, for example, using the contact form to inquire. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network or somewhere on LinkedIn and Facebook. Third-party vendors, including Google, LinkedIn, and Facebook, use cookies to serve ads based on someone’s past visits to the Just Comfy website. Any data collected will be used, shared, or processed in accordance with this privacy policy, as well as the privacy policies of Google, LinkedIn & Facebook.
Google Ads and Analytics: Google AdWords remarketing service is provided by Google LLC. You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page here: http://www.google.com/settings/ads/. Google also recommends installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout for your web browser. The Google Analytics Opt-out browser add-on allows website visitors to prevent their information or data from being used by Google Analytics. For more information on Google’s privacy practices, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.

We may use Google Analytics. Google Analytics uses “cookies,” which are text files placed on your computer or mobile device, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. You can refuse to use Google Analytics by clicking Opt-Out (https://tools.google.com/dlpage/gaoptout ).

Facebook Ads: Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt out of Facebook’s interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance or opt out using your mobile device settings. For more information on Facebook’s privacy practices, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation .

Also, we may use the Facebook conversion tracking pixel tool, which allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. Thus, we can record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. Facebook can connect the data with your Facebook account and use the data for advertising purposes in accordance with Facebook’s privacy policy; you can find it here: https://www.facebook.com/about/privacy/ .

Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. By using our website, you agree to the data processing associated with integrating the Facebook pixel. You can revoke your permission using https://www.facebook.com/ads/settings .

SECURITY OF YOUR PERSONAL DATA

We are committed to protecting the data we collect from you. We take all reasonable and necessary steps to protect the data you provide from unauthorized access. We follow commonly accepted industry standards to protect the personal information submitted to us. We use SSL certificate and other encryption-based security systems to safeguard the confidentiality of your personally identifiable information. However, no method of transmission over the Internet or method of electronic storage is 100% safe and secure. Therefore, we cannot guarantee the absolute security of your data. If you have any questions regarding security on our website and its services, you can email us. We take all reasonable steps and may allow third parties to assist us in processing your personal information, adopting proper security measures to safeguard your information and ensure security.

FAIR INFORMATION PRACTICES

We may apply Fair Information Practices as defined and permitted by law. Understanding and implementing the Fair Information Practice Principles are critical for compliance with various privacy laws protecting personal data. We will ensure that all users of our website have the legal right to pursue enforceable rights against data collectors and processors who violate the law. This principle not only grants users enforceable rights against data users but also enables them to seek recourse through courts or government agencies to investigate and prosecute non-compliance by data processors.

COOKIES POLICY

When you use our website, please note that we may collect information using cookies or similar technologies. Cookies are small files that are downloaded to your computer or mobile device when you visit a website. These cookies enable us to gather specific data about your interactions with our site. For more information about our use of cookies, please refer to our cookies policy at www.justcomfy.com/cookies-policy .

SERVER LOGS

Information about user actions is logged in the server layer and used solely for website administration purposes. This data includes:

Time of inquiry arrival
Time of response sending
User or client station name (identified by the HTTP protocol)
Information about encountered errors during HTTP transactions
URL of the previously visited page (referrer link) when accessed via a link
User or Customer’s browser information
User or Customer’s IP address

This data is not linked to specific individuals browsing the website and is solely used for website administration purposes.

CHILDREN PRIVACY POLICY

We take children’s privacy seriously and comply with the Children’s Online Privacy Protection Act (“COPPA”), GDPR, and any local regulations regarding children’s online privacy protection. We do not knowingly collect or solicit personal information from anyone under the age of 18. By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your state or province of residence. If you are a parent or guardian, you consent to allowing any of your minor dependents to use this site.

AUTORESPONDERS AND MARKETING OPT-OUTS

We may use auto-responder tools to communicate with you via email. You can opt out of receiving emails and other messages from us by following the instructions provided in those messages. We may also use the information you provide to communicate with you about our current activities or notify you about updates or changes to our services. To stop receiving these messages, simply click the unsubscribe link provided at the bottom of every email. If you encounter difficulties unsubscribing, you can contact us at [email protected] .

YOUR CONSENT

By using our Website and its services, you consent to us collecting, processing, and transferring (including international transfer) your personal information in accordance with this Privacy Policy. We will obtain your explicit consent to collect and process your data whenever possible. Implicit consent may be given, for example, by sending us a message through our support or via email, where a response is reasonably expected. If you do not provide consent for a specific purpose, we will not use your information in any way that identifies you personally. We will continue to use, disclose, or process your information as outlined in this Privacy Policy until you withdraw your consent or it is reasonable to assume that your consent no longer applies. You can withdraw your consent at any time by contacting us at [email protected] .

GOVERNING LAW AND JURISDICTION

This privacy statement has been prepared based on provisions of various data protection laws, including the Data Protection Act (DPA) of the UK, the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), the Children’s Online Privacy Protection Act (COPPA), LGPD of Brazil and relevant laws of the local territory of the user. We and each user may submit to the exclusive jurisdiction of the local territory.

COMPLIANCE WITH LAWS AND REGULATION

We may disclose your personal data according to the applicable law within or outside your country of residence, legal process, litigation requests, or requests from public and governmental authorities. We may also disclose your personal information if necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of service, or as required by law. We encrypt the transmission of data on pages where you provide payment information. However, no security or encryption method can guarantee protection from hackers or human error. We do not sell, trade, rent, or otherwise transfer your personally identifiable information to any third parties except in the above circumstances.

YOUR PERSONAL DATA RIGHTS AND CHOICES

Rights and Choices You Have Regarding Your Personal Data:

You may decline to submit your personal data to us, in which case you may not be able to use our website and its services. You may also control the types of notifications and communications we send, limit the personal information shared about you within the Just Comfy website, and otherwise amend certain privacy settings. We recognize the legal obligation to provide further privacy protections concerning personal information we may collect from you. We respect the confidentiality of your personal information and guarantee your rights can be exercised. We will comply with different data practices as necessary. According to the Data Protection Act (DPA) of the UK, General Data Protection Regulation (GDPR) of the EU, California Consumer Privacy Act (CCPA) of the USA, LGPD of Brazil, and other applicable international data privacy laws, you have the following rights:

Right to Know: You have the right to request information about what information we collect from you and how we have collected and used your personal information during the past 12 months.
Right to Access: You have the right to request copies of your personal information from us.
Right to Delete: You have the right to request us to delete your personal information collected in the past 12 months.
Right to Opt-Out: You have the right to opt-out of any use of your personal information as defined in the CCPA.
Right to Non-Discrimination: You are entitled to exercise the rights described under this privacy policy free from any discrimination, prohibited under CCPA and other applicable data protection laws.
Right to Correction: You have the right to request us to rectify inaccurate or incomplete personal information.
Right to Withdraw: You have the right to withdraw consent where you have previously given consent to process your personal information.
Verify and seek Rectification: You have the right to verify the accuracy of your personal data and request updates or corrections.
Right to restrict our use of your information: You have the right to restrict us from using your personal information or limit how we can use it. • Right to data portability: You have the right to request us to copy or transfer your personal information.
Right to Object: You have the right to object to the use of your personal information, including where we use it for our legitimate interests or for profiling to inform our market research and user demographics.
Right to Lodge a complaint: You have the right to lodge a complaint with the competent data protection authority.
Exercising Data Protection Rights: To exercise any of your rights, submit your explicit request to exercise your rights free of charge; you can send us a written request through email or via registered mail at any time using the contact details provided in this document, or via your legal representative. You will never be discriminated against or otherwise suffer any detriment if you exercise your rights. You may exercise your right to access, update, amend, or delete your personal data by contacting us at [email protected] . You may also write to us at the following address:

Just Comfy

Unit 136093, PO Box 7169, Poole, BH15 9EL

United Kingdom

Email: [email protected]

How and when we will respond to your request: We will disclose and provide the required information free of charge within 30 days of receiving your verifiable request. The time period for providing the required information may be extended once by an additional thirty (30) days when reasonably necessary, with prior notice. Upon submitting a request, we will endeavour to respond promptly.

If you submit an access or personal information processing confirmation request, please ensure you specify whether you would like your personal information delivered electronically or in printed form. Additionally, inform us whether you prefer an immediate simplified response or a comprehensive disclosure.

If you submit a rectification, deletion, anonymisation, or personal data blocking request, we will promptly communicate your request to other parties with whom we have shared your personal data, to facilitate their compliance with your request—except in cases where such communication is proven impossible or requires a disproportionate effort on our part.

Do Not Sell My Personal Data: We do not sell any personal data collected from you. However, the service providers we partner with (for example, our advertising and analytics partners) may use technology that “sells” personal data or personal information on the Service. If you wish to opt out of the use of your personal data for interest-based advertising purposes and these potential sales as permitted by applicable law, you can do so by following the instructions provided below. Please be aware that any opt-out is specific to the browser youare using, and you may need to opt out for each browser you use.

SPECIFIC COMPLIANCE STATEMENT FOR EU AND CALIFORNIA USERS

Compliance with GDPR Policy:

Legal Basis for Processing Personal Information under GDPR: We may process your personal data under the following conditions:

Consent: You have consented to the processing of personal information for one or more specific purposes.
Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or any pre-contractual obligations thereof.
Legal obligations: Processing your personal data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing your personal data is necessary to protect your vital interests or those of another person or user.
Public interest: Processing your personal data is related to a task carried out in the public interest or the exercise of official authority vested in Just Comfy.
Legitimate interests: Processing your personal data is necessary for the legitimate interests pursued by Just Comfy.

In any case, we will gladly help clarify the specific legal basis that applies to the processing, particularly whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract.

Your Personal Data Rights and Choices under the GDPR: We undertake to respect the confidentiality of your personal data and to guarantee you can exercise your rights. You have the right under this Privacy Policy and by law if you are within the EU, to:

Right to access: the right to request copies of your personal data from us;
Right to correct: the right to have your personal data rectified if it is inaccurate or incomplete;
Right, to erase: the right to request that we delete or remove your personal data from our server or systems;
Right to withdraw: you have the right to withdraw consent where you have previously given your consent to processing your personal data.
Right to restrict our use of your information: the right to block us from using your personal data or limit how we can use it;
Right to data portability: the right to request that we move, copy or transfer your personal data;
Verify and seek rectification: the right to verify the accuracy of your personal data and ask for it to be updated or corrected;
Right to object: the right to object to our use of your personal data, including where we use it for our legitimate interests or where we use your personal data to carry out profiling to inform our market research and user demographics.
Right to lodge a complaint: he right to bring a claim before the competent Data Protection Authority.

Exercising your GDPR Data Protection Rights: By contacting us, you may exercise your right to access, rectify, erase, etc. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will respond to you as soon as possible. You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, if you are in the European Economic Area (EEA), please contact your local Data Protection Authority.

Compliance with CCPA Policy:

Your Personal Data Rights and Choices under the CCPA: Under this Privacy Policy and by law, if you are a resident of California, You have the following rights:

Right to Know: You can request that we know how we have collected and used your personal data during the past 12 months.
Right to Access: You can request a copy of the personal data we collected about you during the past 12 months.
Right to Deletion: You can ask us to delete the personal data that we have collected from you.
Right to Opt-Out: You have the right to opt out of any use of your personal data as defined in the CCPA.
The right to delete: You also have the right to request the deletion of your personal data collected in the past 12 months.
Right to Non-discrimination: You are entitled to exercise the above rights, free from discrimination prohibited by the CCPA.

Exercising Data Protection Rights: To exercise any of your rights, submit your explicit request to exercise your rights free of charge; you can send us a written request via email or registered mail at any time using the contact details provided in this document, or through your legal representative. You will never be discriminated against or otherwise suffer any detriment for exercising your rights. You may exercise your right to access, update, amend, or delete your personal data by contacting us at [email protected]

Do Not Sell My Personal Data: We do not sell any personal data collected from you. However, the service providers we partner with (for example, our advertising and analytics partners) may use technology on the Service that “sells” personal data or personal information as defined by CCPA law. If you wish to opt out of using your personal data for interest-based advertising purposes and these potential sales as defined by CCPA law, you may do so by following the instructions provided below. Please be aware that any opt-out is specific to the browser you are using, and you may need to opt out for each browser you use.

INTERNATIONAL DATA TRANSFER POLICY

Please be aware that Just Comfy is hosted and operated in the UK. We offer our website for international users. Personal information we collect from you may be transferred to, stored, and processed in any country where our website and servers are based, have facilities, or where we engage with our service providers. We may transfer personal information we maintain about you to recipients in countries other than the country where the personal data was initially collected. Those countries may have data protection rules and laws that are different from your Country. However, while other countries may not have the same data protection standards as those in your home state or Country, we will continue to protect the personal data that we transfer in line with this privacy policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.

Outside Your States or Country: By submitting any of your personal information to us, you transfer your personal data to the UK and consent to such transfer. We do not represent or warrant that our website or any part thereof is appropriate or available for use in any particular geographic location. If you choose to access our website, you do so voluntarily and at your own risk. You are responsible for complying with all local laws and regulations.
Outside The EEA (for EU Users): Please note that some of our service providers may be located outside the European Economic Area (EEA). In such cases, we will only transfer your data to countries approved by the European Commission as providing an adequate level of protection of personal information. Alternatively, we will enter into legal agreements ensuring an adequate level of data protection. We may transfer our databases containing your personal information in connection with the transfer or sale of all or substantially all of our business assets, or in the event of a merger, consolidation, or similar transaction. If you are located in the European Economic Area (EEA), we may process your personal information for the following purposes:
When you have consented to the use of your personal data.
When we need your personal data to provide you with services or to respond to your inquiries.
When we have a legal obligation to use your personal data.
When we have a legitimate interest in using your personal data to ensure and improve the safety, security, and performance of our service.

We do not share any of your personally identifiable or transactional data with any person or entity other than as outlined in this policy. No other third party receives your personally identifiable data or other transactional data. Please be aware that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

LIABILITY DISCLAIMER

When using any information or services provided through our website, you do so at your own risk. Information provided through Just Comfy is provided “as is” and “as available”. We expressly disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the information provided to you via our website: a) will meet your requirements; b) will be uninterrupted, timely, secure, or error-free; c) will not be disclosed to third-party users or their employees or agents; d) will be accurate or reliable; or e) will meet your expectations. If you access or transmit any information through us, you do so at your discretion and your own risk. You are solely responsible for any loss or damage arising from such access or transmission.

OTHER LIABILITY LIMITATIONS

In no event will Just Comfy be liable for any direct, indirect, incidental, consequential, punitive, or other damages arising out of or in connection with unauthorized access to your personal data, personally identifiable information, or any other user-provided information by a third party, regardless of whether such damages or breaches are based on contract, strict liability, tort, or other theories of liability, and regardless of whether Just Comfy was given actual or constructive notice of the possibility of damages.

DURATION OF HOLDING YOUR PERSONAL DATA

We will hold your personal data on our systems for the period required to fulfil the purposes outlined in this Privacy Policy or until you request its deletion, unless a longer retention period is required or permitted by law. Even after deletion, your personal data may persist on backup or archival media for legal, tax, or regulatory purposes. Your purchase transaction data is stored only for the duration necessary to complete the transaction. Once completed, your purchase transaction information is deleted.

DO NOT TRACK (DNT) PRIVACY PRACTICE

We do not track you personally, and we never sell your data. Here’s what we track: we monitor how users generally use our site to enhance its performance. This involves tracking traffic, usage activity, and site performance using general analytic tools to improve your experience. None of this data is associated with you personally, and we never sell or share your personally identifiable information unless required by law.

ANTI-SPAM POLICY

We also hate spam or junk email, just as you do. We endorse and comply with the requirements of the Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM Act of 2003) and other applicable laws regarding unsolicited commercial email. If you subscribe to or are connected with us, unsubscribing will always be an option.

EXTERNAL LINKS POLICY

Our website may contain hypertext links to other websites created and managed by third-party individuals or organizations. When you click on links on our website, they may direct you away from our site. Please note that we are not responsible for the privacy practices of other sites and recommend that you read their privacy statements.

CHANGES OR MODIFICATION TO THIS PRIVACY POLICY

We reserve the right to modify and amend this privacy policy at any time. Changes will take effect immediately upon being posted on our website. If there are any material changes to this policy, we will notify you to ensure that you are aware of the information we collect, how we use it, and under what circumstances we use and/or disclose it. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and stay informed of any modifications.

ACCEPTANCE OF THESE POLICIES

By using our website, you signify your acceptance of this Privacy Policy. If you disagree with this policy, please do not use our site. Your continued use of the website after changes to this policy have been posted will be considered your acceptance of those changes.

DEFINITIONS AND LEGAL INTERPRETATION

For the purposes of this Privacy Policy:

“Personal Data” is any information relating to an identified or identifiable individual.

“Usage Data” Information collected automatically through this website (or third-party services employed on this website), including IP addresses or domain names of the computers used by users, URI addresses (Uniform Resource Identifiers), time of request, method used to submit the request to the server, size of the file received in response, numerical code indicating the status of the server’s answer, country of origin, features of the browser and operating system used by the user, various time details per visit (e.g., time spent on each page within the application), details about the path followed within the application with particular reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s IT environment.

“User” means an individual using this website, including customers and visitors, unless otherwise specified, and coincides with the Data Subject.

“Data Subject” means the natural person to whom the Personal Data refers.

“Data Processor (or Processor)” means he natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

“Data Controller (or Owner)” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this website. Unless otherwise specified, the Data Controller is the Owner of this website.

“This Website (or this Application)” means www.justcomfy.com, by which the User’s Personal Data is collected and processed.

“European Union (or EU)” Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

“Cookies” Cookies are Trackers consisting of small sets of data stored in the User’s browser.

“Tracker” Tracker indicates any technology (e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting) that enables the tracking of Users, for example, by accessing or storing information on the User’s device.

“Service Provider” means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analysing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.

“Third-party Social Media Service” refers to any website or any social network website through which a User can log in or create an account to use the Service.

“Device” means any device that can access the Service, such as a computer, a cell phone or a digital tablet.

“Usage Data” refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).

“Do Not Track” (DNT) is a concept promoted by US regulatory authorities, particularly the US Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.

“Business” for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of processing Consumers’ personal data, or on behalf of which such information is collected, and that alone or jointly with others determines the purposes and means of processing consumers’ personal information, and does business in the State of California.

“Consumer” the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes every individual who is in the USA for other than a temporary or transitory purpose and every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

“Sale” for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s Personal information to another business or a third party for monetary or other valuable consideration.

CONTACT US

If you have any questions about this privacy policy, would like to access, correct, amend, or delete any personal information we have about you, or require further information, please contact our privacy compliance team at

Just Comfy

Address: Unit 136093, PO Box 7169, Poole, BH15 9EL

Email: [email protected]

Please note that

We reserve the right to change this privacy policy at any time. Changes to this privacy policy may occur without prior notification.
Your continued use of our website signifies your acceptance of any changes to this privacy policy.

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